Satisfaction Guaranteed
Monthly based/billed accounts, due to the short duration of service, are not eligible for a refund for any reason. However, they maybe given at the sole discretion of Small Business Networks.

If you have an annual hosting or reseller account with Small Business Networks and for any reason you are unhappy with the services you receive from Small Business Networks during the first 30 days of service, you may request in writing via email cancel@smallbusinessnetworks.biz that your services be discontinued at which time you will receive a full refund.

Additionally, if you have an annual hosting or reseller account with Small Business Networks and desire to discontinue your service. You are also required to state a detailed reason as to why you are cancelling (as we request for any cancellation, no matter the time frame). You may request in writing via email cancel@smallbusinessnetworks.biz that your services be discontinued at which time you will receive a pro-rated refund.

Refunds are not given should your services be suspended or terminated for any violation of this documentation.

We are the sole arbiter as to if your reason is a valid reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel.

New Accounts
For your protection, all new web hosting accounts purchased on our order page are reviewed for fraudulent activity before they are set up by our support personnel.This review normally takes 48 hours to complete for shared hosting at which time you will receive emails including login details after your purchase. Reseller accounts may take up to 72 hours for fraud review and setup especially if custom name servers are involved. Due to unforeseen complications with various mail servers and any connection problems between your ISP and Small Business Networks Hosting, this process may sometimes be delayed. When signing up for our service, if you save what you choose for your client area username and password, then you can resend the emails to yourself if for any reason they do not arrive.

Domain Names, Domain Transfers
In order for your domain name to point to the Small Business Networks server your new account is on, you must change your DNS (Domain Name Servers) at your registrar. This process is not known as a domain transfer. What is a domain transfer? If you want to physically transfer your domain to Small Business Networks and away from your original registrar, you can do so during the initial order. A domain transfer includes one year of registration with Small Business Networks, added on to your current registration period with the previous registrar. Details on how a domain transfer works are located in our knowledgebase available within our your client area, http://sbn-web-hosting.com. Small Business Networks Hosting will take the necessary steps to register domain names on behalf of the client when requested. However, clients are responsible for renewing their domain names. Small Business Networks Hosting does not take responsibility for failing to renew domain names. Yyou must check and take appropriate actions to renew a domain that is about to expire. We do not handle renewals.

Payments
When you subscribe to our services, you are subscribing to a pre-paid service. All payments will be charged to an approved PayPal account (preferred) or an approved credit card (Visa, Mastercard, American Express) or debit card. Renewal notices are sent via email 60, 45, 30, 15 and 0 days before the renewal date. Accounts 7 days past due will be disabled. Accounts 15 days past due will require a $50.00 USD fee to re-enable. We only accept credit cards, check (debit) cards or PayPal for payment of services. Plans purchased via PayPal will renew automatically. In the event that your charge is denied and we are unable to contact you, then the aforementioned fees to enable your account shall apply. Please address any questions regarding payment to our billing department.

If you cancel your account and your payments still continue for any reasons such as 1) by fault of Small Business Networks Hosting staff 2) by fault of the credit card processor 3) by fault of any other payment collection company we are not responsible for any overdraft fees that are issued by your financial institution.

Overage Charges
Our service plans are designed to accommodate the majority of usage scenarios given the needs of our customers. However, your usage may vary and require additional allocations, specifically in the areas of storage and traffic. We will never charge you automatically if your account requires more resources. You must keep your email address updated within your cPanel, so that you may receive an email when your account reaches certain limits determined solely by our system, ie. bandwidth exceedment warning at 80% at which time you may contact us to purchase a higher transfer quota for your account. If you do not contact us, the system will suspend your site if your allotment is exceeded.

Refunds/Account Termination
If, for any reason, Small Business Networks fails to deliver said services, a prorated refund will be issued. No refunds will be issued if abuse of our stated policies forces Small Business Networks to suspend or terminate your services prematurely.

In the event you request account cancellation, once your service has been cancelled your account will be suspended from use. It will then be deleted within 30 days. If for any other reason your account becomes suspended and remains suspended it will be deleted after a 30-day period.

Content
Small Business Networks believes in freedom of speech; however, any content (written, visual, or implied) in the following areas will not be tolerated and is grounds for immediate suspension of service (in most cases customer will be allowed a zip file of their account): racism or prejudice due to color, creed, or belief; any violent/malicious/obscene/satanic or anti-christian content written, visual or implied. We will not tolerate any type of hate site including terrorist related websites on our network. If we receive notice that there is such a hate site hosted within our network, the customer hosting the material will be notified immediately. They are required to remove the content within a certain timeframe or will face account suspension and/or termination.

We prefer that you self-govern your content and remain responsible and all-knowing of your website publically provides. Even if other users have access to your account, you are responsible for their actions. The resources and time needed to govern our servers by checking each website individualy, which have growing and evolving content, is impossible. However, if Small Business Networks is made aware of any questionable content on a Small Business Networks-hosted site, we will address the concerns immediately and directly with you to seek an amiable resolution. If any person contacts us about content they have found on a Small Business Networks server that copyrights their own material or that they wish to be removed, we require legal documentation to take any further action.

Opt-in Email Marketing
If you choose to engage in marketing your site and/or services via email please heed the following. The only permitted form of email marketing is that in which the list is "opt-in". By definition, opt-in is where people provide you with their email address specifically requesting to be on your email list for information about your site and/or service. If we find your account trasnmitting email to persons that did not authorize such activity, that is grounds to suspend and terminate your site. Note: On the flip side, the joining of an opt-in email list does not guarantee the legitimacy of such a list. Please contact us before taking any steps so that you will not be a victim of spam from second and third parties of such lists.

UCE, UBE, Spam
Small Business Networks has a zero tolerance policy regarding unsolicited commercial email (UCE) and unsolicited bulk email (UBE) also known as "spam". The definition of spam:

An electronic message is "spam" IF: (1) the recipient's personal identity and context are irrelevant because the message is equally applicable to many other potential recipients; AND (2) the recipient has not verifiably granted deliberate, explicit, and still-revocable permission for it to be sent; AND (3) the transmission and reception of the message appears to the recipient to give a disproportionate benefit to the sender.

You will be cited with "UCE/UBE Abuse" if you send any email to persons who have not specifically asked to receive email from you. The sending origin of such email is irrelevant. Upon confirmation of abuse, any Small Business Networks customer engaging in this practice will have their service suspended. Not only does spam place a strain on the server that can negatively effect that server's uptime record and performance record, you subject that server to the possibility of being blacklisted.

If your site will be sending mailings out to subscribers, this is a checklist of what you are required to do:

• You must not try to hide, forge or misrepresent the sender of the e-mail and sending site of the e-mail.

• Bulk mailings must specifically state how the persons' e-mail addresses were obtained and must indicate the frequency of the mailing.

• Bulk mailings should contain simple and obvious unsubscribe mechanisms. We recommend that this be in the form of a working link to a one-click unsubscribe system; however, a valid "reply to:" address may be used instead.

• All subscription based e-mail must have valid, non-electronic, contact information for the sending organization in the text of each e-mail including either a phone number or physical mailing address.

• All bulk e-mail must be solicited, meaning that the sender has an existing and provable relationship with the e-mail recipient and the recipient has not requested not to receive future mailings from the sender. Documentation of the relationship between the sender and the recipient must be made available to AOL upon request.

Prohibited Uses of Small Business Networks Hosting Systems and Services Regarding Spam

• Sending Unsolicited Bulk Email ("UBE", "spam"). The sending of any form of Unsolicited Bulk Email through Small Business Networks Hosting's servers is prohibited. Likewise, the sending of UBE from another service provider advertizing a web site, email address or utilizing any resource hosted on Small Business Networks Hosting's servers, is prohibited. Small Business Networks Hosting accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.

• Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by Small Business Networks Hosting customers must be Closed-loop ("Confirmed Opt-in"). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any Small Business Networks Hosting-hosted domain, or referencing any Small Business Networks Hosting account, is prohibited.

• Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org.

Liabilities
Small Business Networks makes no endorsement, claims, or promises regarding the services offered by our customers and will not be held liable for any disputes or claims against said customers. In no event shall Small Business Networks and Consulting be liable for any direct, indirect, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of this web site or from any information, services or products provided through your web site. We are not responsible for any content on any server in our network and will not take any action against any questional material or action until the website in question is brought to our attention by emailing our abuse department.

Small Business Networks and Consulting is dedicated to providing top quality service at a very affordable price. The conditions which follow are necessary to ensure that we may continue to provide the best possible service to all of our customers whilst at the same time satisfying our legal and ethical responsibilities.

Failure to follow any condition will be grounds for immediate account deactivation without notice. Small Business Networks and Consulting will be the sole arbiter as to what constitutes a violation of any of these provisions.

Activity which results in the suspension or deactivation of an account will result in a forfeiture of all fees paid. Complaints made regarding abuses of an account will be investigated and if found guilty will be grounds for immediate suspension.

To report suspected abuses or any violations of these policies, please contact our abuse department at abuse(@sbn-web-hosting.com).

Illegal Usage
Small Business Networks and Consulting servers may be used for lawful purposes only. Transmission, storage, or distribution of any information, data or material in violation of any applicable law or regulation is prohibited. This includes, but is not limited to: copyrighted material, trademark, trade secret or other intellectual property right used without proper authorization, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Examples of non-acceptable content or links: Pirated software, Hackers programs or archives, Warez sites, MP3, and IRC bots. Any type of forum/discussion board discussing where to obtain such files or one that distributes the files is also prohibited. The subscriber to Small Business Networks and Consulting service agrees to indemnify and hold harmless Small Business Networks and Consulting from any claims resulting from the use of the service that damages the subscriber or any other party. Small Business Networks and Consulting will be the sole arbiter as to what constitutes a violation of this provision.

Illegal Content
Small Business Networks and Consulting does not allow background Daemons such as IRC bots; eggdrop; BitchX; XiRCON; and any other program that interferes with normal server operation. No warez is allowed. Web proxies are not tolerated. This includes NPH-Proxy, and web proxy. If your site is found to hold any proxy files, your account will be suspended and the account holder will be billed an additional fee of $50 USD. When using an account with shell, you are not allowed to run ANY servers or services on the Small Business Networks and Consulting network. Servers are defined as perlbots, proxies, BitchX, psyBnc, root exploits, DDoS scripts, Shoutcast servers, etc. Running any of these will face an immediate suspension, and users will be subject to a fine no less than $50.00 USD, and no more than $100.00 USD. Small Business Networks and Consulting reserves the right to terminate an account for these activities also.

Software Distribution
Small Business Networks and Consulting's web hosting accounts are not to be used for the purposes of distributing software and multimedia products. If you wish to distribute software and/or multimedia files, please contact our sales department at sales(@smallbusinessnetworks.biz) for special arrangements.

File Usage and Storage
Small Business Networks and Consulting web hosting accounts are not to be used for the purposes of distributing and/or storing an unusual amount of files. We are a web hosting company, not a remote file storage company. Any web site whose disk space usage for storing the files exceed 70% of its total usage, either in terms of total size or number of files, will be deemed to be using unusual amount of files. At that point, if we find that those files are illegal or harmful in any way, you will be notified. If you do not have any negative intentions such as causing harm to our server or to others with the files you keep, then you have nothing to worry about.

Chat Rooms
Small Business Networks and Consulting does not provide nor allow chat rooms on shared hosting environments. You may elect for a dedicated server to run a chat room efficiently.

IRC
Small Business Networks and Consulting does not allow IRC or IRC bots to be operated on our shared or reseller servers. They are allowed on dedicated servers provided that no negative effects occur to our network.

Security
Users are prohibited from violating or attempting to violate the security of the Small Business Networks. Violations of system or network security may result in civil or criminal liability. Small Business Networks and Consulting will investigate occurrences, which may involve cooperation with law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:

1) Accessing data not intended for such user or logging into a server or account, which such user is not authorized to access,
2) Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization,
3) Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing",
4) Forging any TCP/IP packet header or any part of the header information in any e-mail or forum posting,
5) Taking any action in order to obtain services to which such User is not entitled,
6) Attempting to couple many hosting packages together to take advantage of massive space or bandwidth allocations,
Each hosting package purchased is unique to a do main name and use - you are not allowed to purchase multiple plans to obtain combined bandwidth & space. Small Business Networks and Consulting will stop such transactions and label them as deceptive. We have an upgrade path for all services and we can often times work out special deals for users if they ask us for the assistance.

Violations of system or network security are prohibited, and may result in criminal and civil liability. Examples include, but are not limited to the following: Unauthorized access, use, probe, or scan of a systems security or authentication measures, data or traffic. Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

Server Abuse
Any attempts to undermine or cause harm to a Small Business Networks and Consulting server or customer of Small Business Networks and Consulting is strictly prohibited. Any sub-networks of Small Business Networks and Consulting and dedicated servers must adhere to the above policies. The failure to meet or follow any of the above guidelines are grounds for account deactivation. We reserve the right to remove any account without prior notice.

Client Responsibility
The client is responsible for all activity originating from the account unless proven to be a victim of outside hacking or address forgery. The client is responsible for securing their username/password. The client assumes responsibility for all material on their site that may be put on by a third party (such as the usage of Free For All links pages). Use of Small Business Networks and Consulting's service requires a certain level of knowledge in the use of Internet languages, protocols, and software. This level of knowledge varies depending on the anticipated use and desired content of the web space by the client. The following examples are offered: Web Publishing: requires knowledge of HTML, properly locating and linking documents, FTPing Web contents, Graphics, text, sound, image mapping, etc. FrontPage web publishing: knowledge of the FrontPage tools as well as Telnet and FTP understanding and capability. CGI-Scripts: requires a knowledge of the UNIX environment, TAR & GUNZIP commands, Perl, CShell scripts, permissions, etc. Mail: a use of mail clients to receive and send mail, etc. The client agrees that he or she has the necessary knowledge to create and maintain their web space. Client agrees that it is not the responsibility of Small Business Networks and Consulting to provide this knowledge or support outside matter specific to Small Business Networks and Consulting servers.

Backup Policy
Small Business Networks and Consulting takes extreme steps to maintain system integrity. However, Small Business Networks and Consulting shall not be held responsible for loss of data due to any cause. To ensure the highest level of data protection, Small Business Networks and Consulting recommends that ALL information be backed up on your own computer. As with any data that you hold a high importance to, it should be in more than one location at all times. Any Small Business Networks and Consulting data backups are designed against hardware failure, not customer user error. In short the client is responsible for their own data backups.

Actions Taken
The failure by a customer to meet or follow any of the above policies/terms is grounds for account deactivation. Small Business Networks and Consulting will be the sole arbiter as to what constitutes a violation of the AUP. Small Business Networks and Consulting reserves the right to remove any account without prior notice.

When Small Business Networks and Consulting becomes aware of an alleged violation of its AUP, Small Business Networks and Consulting will initiate an investigation. During the investigation, Small Business Networks and Consulting may restrict a customer's access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, Small Business Networks and Consulting may, at its sole discretion, restrict, suspend, or terminate a customer's web hosting account and/or pursue other civil remedies. If such violation is a criminal offense, Small Business Networks and Consulting will notify the appropriate law enforcement authorities of such violation.

Small Business Networks and Consulting does not issue credits for outages incurred through service disablement resulting from AUP violations.

Small Business Networks and Consulting customers agree to indemnify and hold harmless Small Business Networks and Consulting from any claims resulting from the use of our services that damages them or any other party. The Small Business Networks and Consulting service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Small Business Networks and Consulting expressly disclaims any representation or warranty that the Small Business Networks and Consulting service will be error-free, secure or uninterrupted. No oral advice or written information given by Small Business Networks and Consulting, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. Small Business Networks and Consulting and its partners and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.

Modification
Small Business Networks and Consulting reserves the right to add, delete, or modify any provision of this policy at any time without notice.

Refusal of Service
We reserve the right to refuse, cancel, or suspend service at our sole discretion. An example of refusal of service is if an account continues to abuse our policies after warnings. Refusal, cancellation or suspension of services especially holds true to issues with spam or any script abuse. Another example of refusal of service is if a customer becomes very unreasonable, unprofessional, extremely difficult to work with or threatening. Said customer's account will be suspended and we will recommend to the customer to find a new host. A backup of the account(s) will be provided.

Any website on our shared servers that uses a high amount of server resources (CPU, memory usage, and network resources) will be given an option to pay for a dedicated server. The abuse and misuse of system resources is a serious problem, and Small Business Networks and Consulting does not tolerate it. Accounts on a shared server must be shared with other users, so we must limit how much of the CPU and memory that can be used by any one account.

In all fairness, we cannot allow one or two clients to use all of the system resources on a shared machine and have all other clients suffer because of it. Excessive CPU & memory usage by one or more clients causes extreme slowness in all areas: MySQL, Email, HTTP and more. If the CPU & memory usage by a few clients gets out of hand, all sites hosted on the machine will return errors and not be accessible in any way.

Average Server Resource Limits
Memory usage may not exceed 10% per domain/file/application
CPU usage may not exceed 20% per domain/file/application
Apache connections may not exceed 30 connections
15 MySQL maximum user connections allowed
350 emails per hour, per domain

There are special exceptions to these rules to be determined at the time we discover abuse. There are different combinations of usage that can create problems and other special cases. At any given time a server is unstable and an account is found to be the cause, we reserve the right to suspend the account to keep the server online and operating normally. If the usage is an increasing trend, we recommend the user invest in a dedicated server so the website can grow at a normal rate without restriction.

Suspensions
In the event your website has been suspended for resource abuse (abuse that cannot be resolved by removing/changing a script, etc.) and you do not wish to upgrade to a dedicated server to accommodate your site needs, we will only release the suspension within 24-48 hours. This is to ensure the CPU intensive site slows down in traffic to avoid further damage and problems. A backup will then be provided of your files or you will be allowed FTP/cPanel access for a certain time period. Any questions about our abuse policy may be answered by emailing our abuse department at abuse(@sbn-web-hosting.com).

Messages Allowed Per Domain, Per Hour
Clients hosted on our shared or reseller servers may only send up to 350 individual pieces of mail per hour.

POP Checks Per Hour
In a shared hosting environment, having a few hundred POP3 accounts check mail every minute is abusive to the server and can increase server load. If you do not need to auto-check your mail accounts, please disable the feature in your email client and manually check your mail when needed. Because of users that do need to check their mail very often, we have to impose a mail policy for everyone's sake. This portion of our mail policy deals directly with POP checks per hour, per domain. Our default allowance per domain is 60 checks per hour. This can allow one account, for example: mail@domain.com to check every 1 minute. If you have two accounts: mail@domain.com and mail2@domain.com, the checks can be spread out between those accounts equally at 2 minute intervals. If you have more than two accounts, you can increase the intervals as needed. Please also remember that you can use email address forwarders; they can be extremely useful for you if you need to have multiple email addresses in use.

While we would like to let everyone poll the server as many times as they want, and for as many accounts that they have, we have to impose limits on our servers. We have to be realistic since the performance of the server is very important. It would be easier to have policies than to be on a server that is timing out on web requests, or having trouble queueing mail at all due to load spikes.

As covered earlier, we understand that in some cases you will have numerous people checking mail@domain.com, mail2@domain.com and mail3@domain.com. If you have many mail accounts under one domain, the policy will still have to apply as is. We cannot permit many accounts checking every minute, especially under ownership of one account, when there are ways to alleviate the effects. If you must have a certain number of accounts, all using the POP method we will work with you to find a solution. Possibly a dedicated server.

If you have popped your mail more than the amount of times allowed, your password will be rejected and you will see a message such as this:

There was a problem logging onto your mail server. Your Password was rejected. Protocol: POP3, Server Response: '-ERR You have exceeded the number of connections you are permitted to make per hour. Please wait a couple of minutes and try again.'

If this occurs, you can check your webmail at:
http://www.domain.com/webmail

So with that said, there will never be a point where you cannot access your email. There is always another route. In a shared environment, limits do need to be placed, there is no doubt about it. Problems occur if there are no limits at all. The reliability of a shared server relies on the success of proper planning and management.

It is important to note that at times a server's limits will be changed from what they were set to previously. Accounts on an individual server have different (and sometimes unpredictable) needs and perform varying activities. We can state that the limits will remain at X and Y, but if a server is showing signs of trouble, we will need to cut additional corners on what processes are using the most CPU time. On the flip side, if we see a server is performing perfectly as is for months, we can then expand the limits gradually until a new comfortable but safe zone is reached. However, this mantra can be applied to many aspects of server use policies, not just mail.

Opt-in Email Marketing
If you choose to engage in marketing your site and/or services via email please heed the following. The only permitted form of email marketing is that in which the list is "opt-in". By definition, opt-in is where people provide you with their email address specifically requesting to be on your email list for information about your site and/or service. Even opt-in has its share of issues, so we cannot guarantee we will host this type of site on our network. If we find your account trasnmitting email to persons that did not authorize such activity, that is grounds to suspend and terminate your site.

Note: On the flip side, the joining of an opt-in email list does not guarantee the legitimacy of such a list. Please contact us before joining any such list so that you will not be a victim of spam from second and third parties of such lists. We would be happy to help you determine if a list looks legitimate.

UCE, UBE, Spam
Small Business Networks and Consulting.com, LLC has a zero tolerance policy regarding unsolicited commercial email (UCE) and unsolicited bulk email (UBE) also known as "spam". The definition of spam:
An electronic message is "spam" IF: (1) the recipient's personal identity and context are irrelevant because the message is equally applicable to many other potential recipients; AND (2) the recipient has not verifiably granted deliberate, explicit, and still-revocable permission for it to be sent; AND (3) the transmission and reception of the message appears to the recipient to give a disproportionate benefit to the sender.

You will be cited with "UCE/UBE Abuse" if you send any email to persons who have not specifically asked to receive email from you. The sending origin of such email is irrelevant. Upon confirmation of abuse, any Small Business Networks and Consulting.com, LLC customer engaging in this practice will have their service suspended. Not only does spam place a strain on the server that can negatively effect that server's uptime record and performance record, you subject that server to the possibility of being blacklisted.

If your site will be sending mailings out to subscribers, this is a checklist of what you are required to do:

You must not try to hide, forge or misrepresent the sender of the e-mail and sending site of the e-mail.

Bulk mailings must specifically state how the persons' e-mail addresses were obtained and must indicate the frequency of the mailing.

Bulk mailings should contain simple and obvious unsubscribe mechanisms. We recommend that this be in the form of a working link to a one-click unsubscribe system; however, a valid "reply to:" address may be used instead.

All subscription based e-mail must have valid, non-electronic, contact information for the sending organization in the text of each e-mail including either a phone number or physical mailing address.

All bulk e-mail must be solicited, meaning that the sender has an existing and provable relationship with the e-mail recipient and the recipient has not requested not to receive future mailings from the sender. Documentation of the relationship between the sender and the recipient must be made available to AOL upon request.

Prohibited Uses of Small Business Networks and Consulting Systems and Services Regarding Spam

Sending Unsolicited Bulk Email ("UBE", "spam"). The sending of any form of Unsolicited Bulk Email through Small Business Networks and Consulting's servers is prohibited. Likewise, the sending of UBE from another service provider advertizing a web site, email address or utilizing any resource hosted on Small Business Networks and Consulting's servers, is prohibited. Small Business Networks and Consulting accounts or services may not be used to solicit customers from, or collect replies to, messages sent from another Internet Service Provider where those messages violate this Policy or that of the other provider.

Running Unconfirmed Mailing Lists. Subscribing email addresses to any mailing list without the express and verifiable permission of the email address owner is prohibited. All mailing lists run by Small Business Networks and Consulting customers must be Closed-loop ("Confirmed Opt-in"). The subscription confirmation message received from each address owner must be kept on file for the duration of the existence of the mailing list. Purchasing lists of email addresses from 3rd parties for mailing to from any Small Business Networks and Consulting-hosted domain, or referencing any Small Business Networks and Consulting account, is prohibited.

Operating an account on behalf of, or in connection with, or reselling any service to, persons or firms listed in the Spamhaus Register of Known Spam Operations (ROKSO) database at www.spamhaus.org.

We receive automatic reports from Spamhaus, AOL and SpamCop for our IP ranges. If there are more than three complaints logged against your site in one day, the site will be suspended until a resolution/explanation is made.

Upon opening a new account with Small Business Networks and Consulting, you have the option of requesting that we assist you in moving files from your previous hosting provider.

If your previous host provided cPanel, we can attempt to do a direct S2S (Server to Server) account copy . This requires that you give us the IP of that server along with your username and password. If the transfer times out or does not complete correctly for any reason, we then will attempt to log into your previous hosting account and create site backups for you. After restoration, we will reset your username and password and perform any necessary file or directory permission changes. You may have to change configuration files for php applications you have installed or other miscellaneous edits. We will help you to get everything settled in if needed.

In the event that we are unable to do a direct copy or restore your backups successfully, then you will need to directly download your site contents to your computer and then upload them via FTP to your new account with us.

Coverage
This web site availability service level agreement (SLA) applies to you if you have ordered any hosting plan ("service") and you are in good financial standing with Small Business Networks and Consulting.

Service Level
Small Business Networks endeavors to have network connectivity available for http access by third parties 99% of the time ("web site availability").

Restrictions
Credits shall not be provided to you in the event that you have no web site availability resulting from (i) scheduled maintenance, (ii) your behavior or the performance or failure of your equipment, programs or applications, or (iii) circumstances beyond Small Business Networks and Consulting's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of your Web Site.

Limitations
Online problems occur continuously. There might come a time when you cannot access your website or any other service. This is not necessarily due to Small Business Networks and Consulting. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and the data center utilized and maintained by Small Business Networks, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client's experience.